Cherry Embroidery

www.cherryembroidery.com

Last updated: 13 May 2026

This Privacy Policy describes how Cherry Embroidery (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.cherryembroidery.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

At Cherry Embroidery, your privacy matters to us. This policy explains what personal information we collect when you shop with us or sign up to our newsletter, how we use it, and how we keep it safe.

We are based in Australia and comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Because we ship worldwide, we also take reasonable steps to respect the privacy laws of other countries where our customers are based.

By using our website or placing an order, you agree to the practices described in this policy.

1. Who We Are

Cherry Embroidery is an Australian-based custom embroidery business. We sell our own designs, customisable embroidered products, and provide embroidery services to businesses. We ship to customers worldwide.

If you have any questions about this policy or how we handle your information, you can contact us at:

Website: www.cherryembroidery.com

Email: hello@cherryembroidery.com

2. What Information We Collect

To process and ship your order, we collect:

  • Your name
  • Delivery address (including country)
  • Email address
  • Phone number
  • Payment information (processed securely through Shopify Payments and Shop Pay, we never see or store your full card details)
  • Any custom text, names, or design details you provide for personalisation

If you choose to subscribe to our email list, we collect your email address and, if provided, your name. You can unsubscribe at any time using the link at the bottom of any email we send you.

We use the Meta Pixel (Facebook Pixel) on our website. This is a small piece of code that helps us understand how people find and use our site, and allows us to show relevant ads to people on Facebook and Instagram. The Meta Pixel may collect:

  • Pages you visit on our site
  • Actions you take (such as adding to cart or completing a purchase)
  • Your IP address and browser information

This data is processed by Meta Platforms, Inc. under their own privacy policy, which you can read at www.facebook.com/privacy/policy. You can opt out of Meta tracking through your Facebook ad settings.

3. How We Use Your Information

We only use your information for the following purposes:

  • To process and fulfil your order
  • To contact you about your order (tracking, delays, questions about your customisation)
  • To send you our newsletter if you have opted in (you can opt out any time)
  • To improve our website and understand how customers find us, using Meta Pixel data
  • To show relevant ads on Facebook and Instagram
  • To meet our legal obligations (such as keeping records for tax purposes)

We may use your personal information for marketing, advertising, analytics, personalisation, and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, to personalise your experience on our Site and product recommendations, to measure and optimise our marketing and advertising, and to show you advertisements for products or services on our Site and on other websites and platforms.

Mobile information or text messaging opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. We may share phone numbers with service providers that support our messaging program, provide the Services, process transactions, prevent fraud, or comply with law. All the above categories exclude text messaging originator opt-in data and consent from any third-party or affiliate marketing use.

We will never sell your personal information to third parties.

4. Who We Share Your Information With

We share your information only where necessary to run our business:

  • Shopify: our website and payment platform. Shopify stores your order and payment data securely. You can read their privacy policy at www.shopify.com/legal/privacy
  • Shipping carriers: we share your name and delivery address with the carrier used to ship your order (for example, Australia Post or international courier services)
  • Meta Platforms: if you have not opted out, Meta Pixel data is shared with Meta to enable advertising
  • Legal authorities: if required by law, we may disclose your information to government or regulatory bodies

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

5. International Data Transfers

Because we ship worldwide and use platforms like Shopify and Meta (both US-based companies), your personal information may be stored or processed outside of Australia. We take reasonable steps to ensure these providers handle your data securely and in line with Australian privacy standards.

6. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes:

  • Using Shopify as our website platform, which is PCI DSS compliant for payment processing
  • Ensuring our website uses HTTPS encryption
  • Limiting access to your personal information to only those who need it to fulfil your order

No method of transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

7. How Long We Keep Your Information

We keep your order information for as long as required by Australian tax and business law (generally 5 to 7 years). If you unsubscribe from our newsletter, we will remove your email from our mailing list promptly.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Opt out of marketing emails at any time using the unsubscribe link
  • Opt out of Meta Pixel tracking through your Facebook and Instagram ad settings

To make a request, contact us through our website at www.cherryembroidery.com. We will respond within 30 days.

9. Cookies

Our website uses cookies to help it function and to support the Meta Pixel. Cookies are small files stored on your device. You can control cookies through your browser settings, though disabling them may affect how the site works.

10. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. We encourage you to check back occasionally. Continued use of our website after changes are posted means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or a complaint about how we have handled your personal information, please get in touch via our website: www.cherryembroidery.com